Payment gateway for telemedicine

Yes, our infrastructure meets HIPAA requirements for healthcare payment processing. We maintain appropriate administrative, physical, and technical safeguards for healthcare billing data. We provide Business Associate Agreements (BAAs) for covered entities and maintain compliance documentation for audits. Our discreet billing capability also supports HIPAA's minimum necessary principle by limiting the health information revealed in payment transactions.

When patients make payments, their credit card or bank statements show a neutral business name rather than the specific nature of services. For example, instead of 'Addiction Recovery Center' or 'Dr. Smith Psychiatry,' statements might show 'Wellness Services LLC.' This protects patients from having sensitive healthcare relationships revealed to family members, employers, or others who might see their financial records. This is particularly important for mental health, addiction treatment, and other stigmatized services.

Absolutely. We support various subscription models for ongoing healthcare: monthly therapy sessions, medication management programs, chronic disease monitoring, wellness subscriptions, and care plans. Patients receive automatic billing with advance notifications, and they can easily update payment methods through a secure patient portal. Failed payment handling includes appropriate healthcare-sensitive retry logic and communications.

Yes, we provide integrations with major telehealth platforms including Doxy.me, Zoom for Healthcare, SimplePractice, and others. Integration enables seamless payment flows: patients can pay at booking, payment confirmation triggers appointment scheduling, and post-session billing can be automated. Our API also supports custom integrations with proprietary telehealth systems.

We primarily focus on patient self-pay, out-of-pocket expenses, and co-pay collection. For practices collecting patient responsibility portions (deductibles, co-pays, coinsurance), we provide appropriate tools. However, we don't currently process insurance claims or manage eligibility verification. We work well alongside your practice management and insurance billing systems.