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Turned down by Stripe or PayPal? Describe your business and a sector analyst replies in writing within 2 business days.
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Your message is read by an analyst who works on crypto, CBD, gaming and coaching applications all week. A Stripe rejection or an account termination is a common starting point: just describe your situation and you get a reasoned answer, not a template.
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Before you write: quick answers
Three shortcuts that often save an email exchange.
A payment is failing?
Before writing, check the three most common causes: test API keys used in production, unconfirmed webhook, card declined by the issuing bank. The documentation covers each case.
Diagnose a failureDocumentation
API integration, WooCommerce, Shopify and PrestaShop plugins, webhooks, code samples: the documentation answers most technical questions without waiting for an email.
View documentationSecurity
Found a vulnerability or suspicious behaviour? Email support@bridgepay.fr with the technical details (URL, timestamp, steps). Handled confidentially, reply within 2 business days.
Report a vulnerability